PLEASE SIGNAL BOOST THIS AND STAY AWAY FROM THIS SHOP, IT IS RUN BY A FRAUD.
This is kind of a long story but if you’re part of the cosplay community and especially if you buy costumes online, this is important for you.
I first got in touch with Wollstone Crafts, run soley by one woman named Amber Gleason, on Etsy.com. She advertised that she made high end costumes. Her shop was really new at this point but from what I could see she had a couple of good reviews with photographic evidence of items received, so I decided to have a costume made with her.
Amber does not take paypal as payment, she only accepts checks and money orders, which is understandable because of paypal’s fees and their reputation for randomly freezing funds. However this is what is has fucked me and will probably fuck you too.
I got in touch to have a costume made in November of 2013. We agreed prior to purchase and payment that the costume would be done by late March of 2014, so that it would have just enough time to arrive and be tested for my convention in mid-April. This was accepted by Amber who assured me the time frame was perfect and added the deadline to the transaction description, viewable here. The purchase in total was 780 dollars. It is now September 2014. I don’t have my costume, and Amber has not responded to my messages for over 3 months.
Not only is my costume SIX MONTHS overdue on top of its 4 month construction period, but Amber’s communication skills are so awful that when she WAS keeping in touch, I barely ever knew what was going on or how much progress had been made. I asked on 3 different occasions for pictures of progress, she ignored all 3. She takes WEEKS at a time to respond to questions, and she frequently LIED to me.I cannot count how many times I had her give me a date she promised the costume would go out, or a date that she planed on getting in touch with me in greater detail, and nothing would end up happening. She does not even take a moment to explain to you what went wrong with the prior date, she just gets back in touch another few weeks later and supplies you a new date that will also never be met. I have had at least a dozen promises broken, unexaggerated, and the progress on my order changes seemingly at random from “Just one or two stitches away!” to “DELAYED”.
I am not the only one having issues with her. I have gone onto her facebook page to try to speak with her only to see comments and posts from other customers complaining about their situations, all strikingly similar to mine; that their orders are overdue and their messages are being ignored. The angriest commenters get deleted from the page, but these are some that stayed up for whatever reason:
However what I previously assumed to just be very poor customer service, has recently turned into suspicions of theft and fraud. Along the course of the July month I began messaging Amber very bluntly, saying I needed my costume to be sent out promptly. This was mainly fueled by the fact that she kept telling me she was “too overloaded” with previous orders that were backed up, and yet I saw her advertising that she was still willing to take on new orders, as well as working on other personal projects despite mine being as late as it was. I felt I had waited long enough and suffered from extremely poor service, so I messaged her a total of 5 times along the entire month of July telling her I needed the costume sent out then or not at all. None of my messages were responded to, despite Amber apparently having enough free time to post memes and youtube videos on her shop’s facebook wall.
On August 3rd I made a post publicly on her wall, reminding her of the 4 months the costume was overdue by that point and asking her why I was being ignored, hoping that a little public embarrassment would force her to finally acknowledge me. I was extremely civil and the post broke no facebook rules, and yet I woke up the next morning to find my post deleted, my account blocked from further posting, and my messages STILL unresponded too. Her etsy shop has also since then been deleted.
In the meantime three people and counting on facebook have gotten in touch with me directly over private message, saying they saw my post and that they are all in the exact same position and have given up hope of ever seeing their money or their orders. One girl in particular has an order even more overdue than mine. Here are some snippets of what she sent to me:
To reaffirm: Amber has not sent me a single word on my nearly thousand dollar order in over 3 months.
I now have to get in touch with the police and my bank to find a way to get my money back, but I doubt I will ever see my money again or my order. I got in touch with Amber telling her I was going to the police, she did not respond. I also got in touch with her before making this post, she still has not responded. I have a lot of evidence on my side, including my money order receipt, transaction record and numerous chat logs, but Amber lives in another country, has deleted her etsy shop, and I keep finding multiple different addresses and names for her so I have no idea where she even lives for sure. Amber Gleason took my money and ran, she’s probably going to get away with it and the worst part is she continues to operate online and continuously lures in more people.
Do yourselves a huge favor, avoid Wollstone Crafts and Amber Gleason like the plague and please signal boost this. I don’t want anyone else to have to go through the awful anxiety and disappointment she has caused me.
Amber Gleason also goes by the names Amber Kusanagi, and Amber Edia, however I believe Gleason to be her legal name since it was who the money order was written to.
Wollstone Crafts also sometimes goes by “Alchemic Devotion” or “Runaway Couture”. She also has multiple different addresses in California, in the San Diego area. She clearly goes by different names, addresses, and appearances, so if you’re ordering from the San Diego area PLEASE BE VERY CAREFUL!
This is her shops facebook page
This is her personal facebook that was recently sent to me by another angry customer, because to both of our shock and disgust it has been regularly updated during our attempts to message her.
IF YOU HAVE ANY INFORMATION ON AMBER GLEASON PLEASE SEND IT TO ME AS I AM CURRENTLY WORKING WITH POLICE IN HER AREA AND I HAVE YET TO EVEN PIN POINT WHICH OF THESE MULTIPLE ADDRESSES IS HER TRUE LOCATION. A PHONE NUMBER WOULD ALSO HELP A SUPER LOT!